Terms

Terms of Service

Effective October 7, 2026. Plain English, because nobody reads the other kind.

What the service is

Starclerk writes replies to your Google reviews in your shop’s voice, within about 24 hours of the review appearing (faster when we can). We also flag anything ugly so you hear it from us first, and send a short Friday note about what came in.

What it costs

Your first 10 replies are free, so you can see the work before you pay anything. After that the price follows how many Google reviews that location gets: Starter is $79 per month for up to 10 reviews, Standard is $149 per month for up to 30, and Pro is $249 per month for up to 75. An extra location is $49, $99, or $149 per month, matching that tier. Month to month. Cancel any time — email jason@getstarclerk.com and we stop. No contract, no cancellation fee.

What we promise

• Every reply is written for your shop, not pasted from a template farm.
• You approve what gets posted. We do not post to your Google listing without your say-so.
• If a reply is wrong for your voice, we rewrite it.

What we do NOT promise

• We do not guarantee rankings, stars, review scores, or a number of leads or customers. Anyone who guarantees those is selling something else.
• We cannot remove or edit customers’ reviews — nobody outside Google can.
• We are not Google. We are a small desk that answers reviews well.

Your side

Give us access or the listing link, and a sentence or two about how you talk to customers. Reviews and listing content stay yours. Your drafts are yours to keep and use, even if you leave.

Messages (SMS consent)

Texts and emails are how we work (we answer in minutes, not days). By texting (623) 323-6255 first, or asking for texts in an email, you consent to receive reply texts from Starclerk about your questions, samples, and account — nothing else. Message frequency varies; typically a few reply messages per conversation. Message and data rates may apply.

Reply STOP to (623) 323-6255 to opt out of texts at any time, START to opt back in, HELP for help. We never cold-text anyone. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Liability, simply

We do the work carefully and fix mistakes. Beyond that, our liability is limited to what you paid us for the month in question. If something goes wrong, talk to us first — we are reasonable people.

Who runs this

Starclerk, 6024 E Dixileta Dr, Cave Creek AZ 85331. Phone: (623) 323-6255. Email: jason@getstarclerk.com.