Phoenix metro · checked 2026-11-09
Auto repair shops in Phoenix that have not answered their Google reviews
We pulled 98 auto repair listings in the Phoenix metro on Google, each with at least 30 reviews, and read the review pages. Between them those shops carry about 39,000 reviews. Here is what an owner should know before the next one lands.
The short answer
Of the 683 reviews we captured word for word, 248 had no owner reply, about 36%. Those landed while the tech was on a lift or under a hood. A one-star review from four months ago is still the first thing a new customer reads, and it is still sitting there with nothing under it.
That gap is the entire reason Starclerk exists. We write the replies in your voice and you approve them. Ten are free, so you can read them before you spend a dollar.
Method: public Google Maps listings for auto repair in the Phoenix metro, pulled 2026-11-09, filtered to shops with 30 or more reviews. Review counts are the ones Google published the day the listing was pulled. This is not every auto repair shop in the metro — it is every one we checked, which is 98.
What customers actually wrote
Verbatim lines from reviews we captured. First name only, no shop named, nothing edited.
“Horrible place to get emissions codes fixed.paid over 4k and have same code come back on for them to say this is a new issue when taken back. Do not take u r vehicle here.there is no parking anywhere besides around the corner. Horrible service”
“CB is swindling customers and they don't even know it. Unnecessary repairs. Unnecessary charges. Case in point, I brought my vehicle to CB location and they stated I needed approximately $3000 in repairs. Had a second opinion and it was approximately $450. Rip off artists. Take your vehicles elsewhere.”
“I needed some work done to get it up and running, and I was able to have it towed to the shop, fixed, and driving off the property all in about 3 hours! Great customer service as well. Tyrone was awesome and would highly recommend him. The guys in the front were great as well. Monte is the guy to go to!”
“I was over quoted and when I tried to ask why it is much more than the competitors(valid honest quotation because maybe I was under quoted at others), instead of providing an explanation, I was told to do whatever I liked. Interesting..definitely I will; not go there. Price assessment Overpriced”
“I had to have my car towed back to Sun Devil 7 hours after I picked it up 😠😡 Electrical repair, Auto battery replacement”
“Everyone was super nice, but the over charging of everything was absolutely outrageous. My car has 68k, why on earth was it 1k to change rotors, breaks, oil change and tire rotation???? Then 400+ to change all four tire pressure sensors when they're like 30 bucks a piece. Would not recommend ever due to pricing.”
We quote reviewers exactly as they wrote it and we never publish the shop name, the street or the phone number. If you own one of these shops and want your words taken off this page, say so and it comes off the same day.
Could you read the reply out loud without wincing?
A real review from this list, with a reply shaped the way ours are: name the job, own it, hand them a way back.
Write your own in 30 seconds
Paste the review into our free reply generator, pick the tone, edit it, post it yourself. No signup, no account, nothing to install.
If you would rather never touch it again, that is the paid part: ten free replies, then $79, $149 or $249 a month.
Questions owners ask
How many auto repair shops in Phoenix did you actually check?
98 of them, each with at least 30 Google reviews. Every listing we looked at is stored with its review count, so this is a count, not an estimate.
How many reviews is that in total?
About 39,000 reviews sit across those 98 shops. Individual shops mostly land between 50 and 1100.
Do you say which auto repair shops do not answer their reviews?
Not publicly. A public list of shops with bad reviews is not a fair way to start a conversation, and it punishes the shops with the most customers. We tell the owner privately, with their own replies attached, and they decide from there.
What should a auto repair shop say to a one-star review?
Four sentences: name the job, own the part that is yours, give one concrete next step, and put a phone number in the reader's hand. Do not argue the facts in public, do not mention a refund you have not agreed to, and never answer a review that threatens a lawyer, a licence complaint or a chargeback. The owner writes those, off the page.
Is this a pitch for software?
No. Starclerk is a desk. A person reads the review and writes the reply in your voice. Ten replies are free, then it is $79, $149 or $249 a month per location depending on volume.
Ten replies, on us, for your shop
Send us your Google listing. We write ten replies in your voice and send them to you to post. If they read like you, we talk about the rest.
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