Phoenix metro · checked 2026-11-09
Who answers the Google reviews for a Phoenix shop?
Of the 1,592 reviews we captured word for word, 502 had no owner reply, about 32%. We pulled 233 shop listings in the Phoenix metro on Google, dropped everything under 30 reviews, and read the review pages on the rest. 222 shops stayed, carrying about 121,300 reviews. This page is the evidence, by trade.
By trade
Pick the trade you own. Each page carries the real counts, the real customer words, and the reply shape that works for that trade.
Pest control
About 70,000 reviews to look at across those shops; 712 captured word for word.
See the numbers →Auto repair
About 39,000 reviews to look at across those shops; 683 captured word for word.
See the numbers →Auto repair · Mesa
About 15,912 reviews to look at across those shops; 341 captured word for word.
See the numbers →Locksmith
About 5,400 reviews to look at across those shops; 132 captured word for word.
See the numbers →Plumbing
About 6,900 reviews to look at across those shops; 65 captured word for word.
See the numbers →Three things worth knowing
One. The reviews that hurt are not the one-stars. They are the one-stars with nothing under them. The same complaint with a calm reply beneath it reads as a shop that handles problems; with silence under it, a shop that does not.
Two. The shops most likely to say yes are the ones that used to reply and stopped. They already believe it matters, so there is no argument to win — just a job nobody has time for.
Three. Never answer a review that threatens a lawyer, a licence complaint or a chargeback on the public page. A calm public reply can become evidence. Those get handled on the phone.
How this list was built: public Google Maps listings for Phoenix-metro service shops, pulled 2026-11-09, kept only shops with 30 or more reviews. We do not name a shop we have not read, and we do not claim to have read every review a shop has ever received.
Questions owners ask
How do I tell whether a shop answers its Google reviews?
Open the listing, tap Reviews, and look for 'Response from the owner' under each one. Nothing under the newest reviews means nobody is answering now. A shop that used to answer and stopped is the easiest fix, because the owner already believes it matters - there is no idea to sell, only a lapse to fix.
Does replying to reviews bring in customers?
It does two things a shop can see: it gives the next customer a reason to trust you after reading a bad review, and it shows Google the listing is active. Google's own guidance tells owners to reply. What nobody honest can promise is a specific number of extra customers.
What should never go in a review reply?
An argument about the facts, private details about the job, a refund you have not agreed to, or anything answering a review that threatens a lawyer, a licence complaint or a chargeback. Those belong on the phone, not under a public review.
What does Starclerk cost?
Ten free replies first, no card. Then $79, $149 or $249 a month per location depending on review volume. Cancel any time.
Which part of Phoenix does this cover?
The Phoenix metro: Phoenix, Tempe, Mesa, Scottsdale, Gilbert, Chandler, Glendale, Peoria and the surrounding east valley cities. Every listing came from a public Google Maps page.
Ten replies, on us, for your shop
Send us your Google listing. We write ten replies in your voice and send them to you to post. If they read like you, we talk about the rest.
Get 10 free replies