Phoenix metro · checked 2026-11-09
Plumbing shops in Phoenix that have not answered their Google reviews
We pulled 10 plumbing listings in the Phoenix metro on Google, each with at least 30 reviews, and read the review pages. Between them those shops carry about 6,900 reviews. Here is what an owner should know before the next one lands.
The short answer
Of the 65 reviews we captured word for word, 17 had no owner reply, about 26%. Those landed while the tech was under a sink or in a crawlspace. A one-star review from four months ago is still the first thing a new customer reads, and it is still sitting there with nothing under it.
That gap is the entire reason Starclerk exists. We write the replies in your voice and you approve them. Ten are free, so you can read them before you spend a dollar.
Method: public Google Maps listings for plumbing in the Phoenix metro, pulled 2026-11-09, filtered to shops with 30 or more reviews. Review counts are the ones Google published the day the listing was pulled. This is not every plumbing shop in the metro — it is every one we checked, which is 10.
What customers actually wrote
Verbatim lines from reviews we captured. First name only, no shop named, nothing edited.
“Leaking tub faucet, $187.00, thirty minutes later the leak returned, I asked the plumber to replace both the hot and cold seals, he didn't replace the hot water washer, had to get a real plumber to fix it, ( another $100.00!!!) . I Am disappointed in Plumbsmart, using them was PLUBMDUMB! Water heater installation”
“I got my toilet unclogged with h guys I don’t think it was unclogged the right way it’s been the same way ever since sometimes it was goes down good sometimes it struggles”
“My technician was perfectly fine and knowledgeable. But this company is no longer the budget friendly option by such a long shot. The independent inspection company were SHOCKED at your price points.”
“If you’re looking for a good, reliable and customer friendly service I would not recommend PlumbSmart. You will have to chase a tech for any updates, they won’t return your calls and if they will tell you that they will be arriving in 15 - 20 minutes it will mean 1 hour or hour and a half. Bad experience.”
“Did an okay job. Told me one price then charged me another. He Lied on the on the invoice about work performed. The plumber dropped his tools in my bathroom, scratching my floor and tub. Would not recommend”
“Andrew came out to check and replace several older electrical outlets that were not fully functional, and he also added a new outlet outside. He was quick, efficient, professional, and did a great job. I really appreciated the quality of the work and would definitely recommend him. Price $1,000+ Water heater repair”
We quote reviewers exactly as they wrote it and we never publish the shop name, the street or the phone number. If you own one of these shops and want your words taken off this page, say so and it comes off the same day.
Could you read the reply out loud without wincing?
A real review from this list, with a reply shaped the way ours are: name the job, own it, hand them a way back.
Write your own in 30 seconds
Paste the review into our free reply generator, pick the tone, edit it, post it yourself. No signup, no account, nothing to install.
If you would rather never touch it again, that is the paid part: ten free replies, then $79, $149 or $249 a month.
Questions owners ask
How many plumbing shops in Phoenix did you actually check?
10 of them, each with at least 30 Google reviews. Every listing we looked at is stored with its review count, so this is a count, not an estimate.
How many reviews is that in total?
About 6,900 reviews sit across those 10 shops. Individual shops mostly land between 50 and 3100.
Do you say which plumbing shops do not answer their reviews?
Not publicly. A public list of shops with bad reviews is not a fair way to start a conversation, and it punishes the shops with the most customers. We tell the owner privately, with their own replies attached, and they decide from there.
What should a plumbing shop say to a one-star review?
Four sentences: name the job, own the part that is yours, give one concrete next step, and put a phone number in the reader's hand. Do not argue the facts in public, do not mention a refund you have not agreed to, and never answer a review that threatens a lawyer, a licence complaint or a chargeback. The owner writes those, off the page.
Is this a pitch for software?
No. Starclerk is a desk. A person reads the review and writes the reply in your voice. Ten replies are free, then it is $79, $149 or $249 a month per location depending on volume.
Ten replies, on us, for your shop
Send us your Google listing. We write ten replies in your voice and send them to you to post. If they read like you, we talk about the rest.
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