Mesa, AZ · checked 2026-11-09
Auto repair shops in Mesa that never answered the review
We pulled 37 auto repair listings in Mesa on Google, each with at least 30 reviews, and read the review pages. Between them those shops carry about 15,912 reviews. Then we read 341 individual reviews word for word. Here is what an owner should know before the next one lands.
That gap is the entire reason Starclerk exists. Nobody can take a review down for a shop - what we do is read every new review, draft the reply in the owner's voice and post it the same week, with a phone number that reaches a person. Ten replies are free, so an owner can read them before spending a dollar.
The short answer
Mesa has 37 auto repair shops on Google with 30 or more reviews, and most of them are good shops with good ratings. That is exactly what makes the silence expensive. 25 of those 37 shops have at least one review with nothing under it, and across the 341 reviews we read, 111 were never answered - 33%. A part that failed early, a bill nobody explained, a job that had to be done twice: those reviews stay at the top of that shop page for years. The review is permanent. The last word under it is a choice, and right now nobody is making it.
Method: public Google Maps listings for auto repair in Mesa, Arizona, pulled November 9, 2026, kept only where Google published a review count of 30 or more. That count is the one on the listing the day it was pulled. 37 shops cleared that line. The 341 reviews we opened are a sample of the visible review pages, not the full history of every shop, and not every auto repair shop in Mesa.
That gap is the entire reason Starclerk exists. We write the replies in your voice and you approve them. Ten are free, so you can read them before you spend a dollar.
What customers actually wrote
Verbatim lines from reviews we captured. The name is the one on the review. No shop is named, and the words are not edited.
“Robert is refusing to take responsible for damaging my car when I took my car into his shop to be service for a new alternator instead he worked on my transmission putting 5 quarts to much of fluids in my transmission causing damage to my entire car ruin my engine and transmission. At the time Robert was working on a 2002 Honda (Black) transmission during the same time he...”
“I know this is said a lot... But if there was ever a place I could rate zero stars, It would be this one. Took my car in to get the AC discharged and diagnosed, as the AC blew slightly warm. I also reported a slight whining noise when turning the wheel. They claimed that this issue was connected and that they thought the compressor was to blame. I kind of expected that, as...”
“I had a vacuum leak in the A/C and 4 wheel drive systems. It took 5 separate appointment to get it fixed. They kept my car overnight three times, despite telling me that the work would be completed that day. In addition, they installed the wrong hubs (I have, and prefer, manually locking hubs. They installed auto locking hubs without asking me). They also changed front...”
“Terrible service, timeliness, and tried price gauging us. They quoted us $3,000 for tires, brakes, and a CV axle fix. They were really pushy and used underhand sales tactics like "I'd never trust that car with my family in it if you don't..." They then completely blew us off and hadn't even started working on the car a day after they said it would be complete. I needed my...”
“Then first time I used this shop I left a glowing review. I thought I had found an HONEST repair shop. I must change that review. Warn people that Randy looked me in the eye & LIED THROUGH HIS TEETH! I trusted him. Costly mistake. I'm a disabled, low income senior that spent $1100 on brakes for my daughter's truck on Randy's assurance that the truck was worth it & the...”
“Please forgive me. I’m so sorry that I have to update my initial glowing review a this shop NOT they should be avoided like the plague It seems there’s a new owner and I would call them anything but professional at this time. I had a quotation to replace the entire fuel pump system for $700 and change they said there was a device attached to the fuel pump that was likely...”
We quote reviewers exactly as they wrote it and we never publish the shop name, the street or the phone number. If you own one of these shops and want your words taken off this page, say so and it comes off the same day.
Could you read the reply out loud without wincing?
Here is a real unanswered review from one of these auto repair shops, written 7 years ago. Read it out loud, then read the silence under it. In Mesa that silence shows up on 111 of the 341 reviews we read. None of them needed a lawyer or a discount - they needed a reply that went up the same week.
Write your own in 30 seconds
Paste the review into our free reply generator, pick the tone, edit it, post it yourself. No signup, no account, nothing to install.
If you would rather never touch it again, that is the paid part: ten free replies, then $79 a month up to 10 new reviews, $149 up to 30, or $249 up to 75.
Questions owners ask
How many reviews is that in total?
About 15,912 reviews sit across those 37 shops, a median of 339 each. Individual shops run from 74 to 1409.
Which shops are the worst?
The five largest listings we checked carry 5,853 reviews between them, and we do not print their names. Naming a shop for a review it never answered is not a fair way to open a conversation, and it punishes a shop for one bad month. Owners get their own numbers by email. Nobody else does.
What should an auto repair shop say to a one-star review?
Four sentences: name the job, own the part that is yours, give one concrete next step with a phone number that reaches a person, and leave the door open. No coupons, no policy recital, no "valued customer". The next customer reads that reply before they book.
Do you answer it for me, or just draft it?
Draft, you approve, we post. Every reply goes out over your shop name, so you read it first. Ten replies are free, then $79 a month up to 10 new reviews, $149 up to 30, or $249 up to 75. Cancel by text.
How fast do replies go up?
Draft inside one business day of the review landing. Approved the same day, posted the same day. Nothing sits in a queue for a week while a customer waits.
Ten replies, on us, for your shop
Send us your Google listing. We write ten replies in your voice and send them to you to post. If they read like you, we talk about the rest.
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