Phoenix metro · checked 2026-11-09
Locksmith shops in Phoenix that have not answered their Google reviews
We pulled 15 locksmith listings in the Phoenix metro on Google, each with at least 30 reviews, and read the review pages. Between them those shops carry about 5,400 reviews. Here is what an owner should know before the next one lands.
The short answer
Of the 132 reviews we captured word for word, 36 had no owner reply, about 27%. Those landed while the tech was on a lockout or cutting a key. A one-star review from four months ago is still the first thing a new customer reads, and it is still sitting there with nothing under it.
That gap is the entire reason Starclerk exists. We write the replies in your voice and you approve them. Ten are free, so you can read them before you spend a dollar.
Method: public Google Maps listings for locksmith in the Phoenix metro, pulled 2026-11-09, filtered to shops with 30 or more reviews. Review counts are the ones Google published the day the listing was pulled. This is not every locksmith shop in the metro — it is every one we checked, which is 15.
What customers actually wrote
Verbatim lines from reviews we captured. First name only, no shop named, nothing edited.
“Very quick and responsive, however, it cost me over 200$ to open a simple doorknob lock. This is definitely NOT a cheap option. Do yourself a favor and continue your search.”
“Arrived on time got the job done no problems Very efficient Price assessment Overpriced Price $100–120 Car lockouts”
“Tech was good and was there about 10 minutes, took longer to get the invoice and pay than to open the locked door on my jeep. Would use again Price assessment Reasonable price Price $80–100 Service not listed”
“Called this company because they are 24/hrs. I gave them my info and they said a tech would call. It’s been an hour…. False advertisement.”
“You won't like this they came to fix my safe I askl how much he mumbled what I thought was eighty five dollars. Twenty minutes later he gave me a bill eighthundred twenty five. The safe cost six hundred dollars. Labor five fifty nine. Crazy told the get out”
“Technician was here about an hour. Cleaned and oiled two locks. No new locks. Charged $271.00. Left no invoice.one was to be mailed but never received.”
We quote reviewers exactly as they wrote it and we never publish the shop name, the street or the phone number. If you own one of these shops and want your words taken off this page, say so and it comes off the same day.
Could you read the reply out loud without wincing?
A real review from this list, with a reply shaped the way ours are: name the job, own it, hand them a way back.
Write your own in 30 seconds
Paste the review into our free reply generator, pick the tone, edit it, post it yourself. No signup, no account, nothing to install.
If you would rather never touch it again, that is the paid part: ten free replies, then $79, $149 or $249 a month.
Questions owners ask
How many locksmith shops in Phoenix did you actually check?
15 of them, each with at least 30 Google reviews. Every listing we looked at is stored with its review count, so this is a count, not an estimate.
How many reviews is that in total?
About 5,400 reviews sit across those 15 shops. Individual shops mostly land between 50 and 1100.
Do you say which locksmith shops do not answer their reviews?
Not publicly. A public list of shops with bad reviews is not a fair way to start a conversation, and it punishes the shops with the most customers. We tell the owner privately, with their own replies attached, and they decide from there.
What should a locksmith shop say to a one-star review?
Four sentences: name the job, own the part that is yours, give one concrete next step, and put a phone number in the reader's hand. Do not argue the facts in public, do not mention a refund you have not agreed to, and never answer a review that threatens a lawyer, a licence complaint or a chargeback. The owner writes those, off the page.
Is this a pitch for software?
No. Starclerk is a desk. A person reads the review and writes the reply in your voice. Ten replies are free, then it is $79, $149 or $249 a month per location depending on volume.
Ten replies, on us, for your shop
Send us your Google listing. We write ten replies in your voice and send them to you to post. If they read like you, we talk about the rest.
Get 10 free replies